Compliance Charts

View and interact with a variety of compliance related charts and calculators.

DNC Suppression by Industry

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TCPA Lawsuits by State

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TCPA Lawsuits by Month

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What Is the TCPA?

Enacted in 1991, the Telephone Consumer Protection Act (TCPA) was designed to protect consumers from unwanted telemarketing. But in the decades since, the law has become a complex, high-risk environment for businesses conducting legitimate outreach.

The TCPA restricts a wide range of telemarketing tactics, including:

  • Reassigned Numbers Database
  • Revocation of Consent
  • Pre-recorded and artificial messages (“robocalls”)
  • Automated telephone dialing systems (ATDS)
  • SMS/text message campaigns

Cost of Non-Compliance

TCPA litigation is surging—and the financial impact can be devastating. Any business that conducts a significant number of telephone solicitations is at risk of running afoul of the TCPA. Even non-marketing calls can trigger TCPA liability. Many businesses agree to multimillion-dollar settlements rather than risk a more expensive judgment.

  • Average TCPA judgment (class action): $6.6 million.
  • Class action lawsuits are increasing yearly due to:
  • - Explosive growth of mobile marketing
  • - Heightened TCPA enforcement
  • - Supreme Court allowing class actions in federal courts
  • Strict liability means that even accidental violations carry consequences.
  • Statutory damages range from $500 to $1,500 per call—with no cap.

Protect Your Organization from Lawsuits

CitiBank Settles for $29M

Citibank agreed to a $29.5 million settlement to resolve allegations that it violated the Telephone Consumer Protection Act (TCPA) by making unsolicited robocalls to non-customers regarding past-due credit card accounts.

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Professional TCPA Plaintiffs Target Businesses

Individuals, known as “Professional Plaintiffs,” frequently file TCPA lawsuits to exploit telemarketing regulations. An individual in Texas, filed over 60 TCPA lawsuits within a 17-month period, while a New Jersey man filed 31+ TCPA lawsuits, resulting in substantial earnings. Professional plaintiffs use multiple tactics to entrap businesses.

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Lourie v. Papa John’s International, Inc.

This case was filed in September 2023. The plaintiff alleged that after texting “STOP” to opt out on July 17, 2023, he received additional promotional messages on July 21 and July 24—four and seven days later, respectively. This case was allowed to proceed.

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Protect Yourself by Implementing a Full Compliance Strategy

The TCPA regulations are not only unclear but are constantly shifting. Therefore, it is imperative for companies to maintain a current understanding of regulations and implement technology and best practices for complying with those regulations.

  • Maintain scrubbing records and audit trails
  • Scrub call lists against federal, state, third-party opt-out lists
  • Verify your numbers with the Reassigned Numbers Database
  • Filter out known litigator phone numbers